Abraham's Sausages & Meats

abrahams sausage meats faq cover

Frequently Asked Questions

Find answers to all your questions about Abraham’s Sausages & Meats! We cover everything from ordering and delivery to cooking tips and product information.

Ordering & Delivery

What are your minimum order requirements for delivery?
No minimum order value is required! However, a delivery fee applies to all orders.
What are your delivery fees?

Our delivery fees depend on your location and order total. Here’s a breakdown:

Kuala Lumpur & Selangor:
Orders under RM90: RM9.00
Orders under RM130: RM6.00
Orders RM130 and above: FREE Shipping!

Other States:
Johor, Melaka, Negeri Sembilan, Penang, Perak:
Orders under RM130: RM30.00
Orders RM130 and above: RM15.00

Kedah, Perlis, and Other Outskirt Areas:
Orders under RM130: RM40.00
Orders RM130 and above: RM20.00

For full coverage details and postcode verification, please visit this link.

How long does it take for my order to be delivered?

Delivery timelines depend on your location:

  • Klang Valley Areas: Enjoy your delicious Abraham’s products within 3 days of your order confirmation!
  • Outstation Orders: Allow 3 days for processing, followed by an additional 5-7 days for delivery via cold chain services. This means you may expect your order within 8-10 days of confirmation.
Do you offer any express delivery options for urgent needs?

Currently, we don’t offer express delivery options. Our standard processing time is 3 days before your order ships.

Can I choose a specific time window for my delivery?

While we don’t currently offer specific time slots, you can choose your preferred delivery date during checkout using our calendar tool. Deliveries are made Monday to Friday between 9pm and 5pm, and Saturdays between 9pm and 1pm.

What happens if I'm not home when my order arrives?

We understand that schedules can change. Here are a few options:

  • Choose a convenient delivery date: Select a date you’ll be available to receive your order during checkout.
  • Rider will attempt drop-off: Our riders will first try to call you upon arrival. If they can’t reach you, they will then try their best to leave your order in a safe location. This could be at your doorstep, or in a designated food delivery area in your building (if available). They will also contact you via phone or messaging app to inform you about the location where they placed the order.

Please note: We cannot be held responsible for perishable items left unattended for extended periods.

We recommend: Selecting a delivery date you know you’ll be available to receive your order to ensure its freshness and quality.

Where is your shop?

We currently focus on delivering fresh Abraham’s Sausages & Meats straight to your doorstep! This allows us to maintain optimal quality and freshness for our products.

Looking to buy in-person? We partner with a network of local retailers and F&B establishments that carry our products. Visit our “Find A Store” page to find a store near you that sells Abraham’s Sausages & Meats!

Here are some benefits of our delivery service:

  • Convenience: Order from the comfort of your home and have your sausages and meatballs delivered fresh to your door.
  • Wide Selection: Enjoy access to our complete selection of products through our online store.
  • Quality Assurance: We ensure proper handling and temperature control throughout the delivery process to maintain the freshness of your order.

If you have any questions or can’t find your preferred location on our “Find A Store” page, feel free to contact our customer service team. We’re happy to assist you in finding Abraham’s Sausages & Meats near you!

Products & Quality

What makes Abraham's Sausages & Meats different from other brands?

We take pride in offering a taste of tradition with a Malaysian twist! Here’s what sets Abraham’s Sausages & Meats apart:

  • Quality Ingredients: We use only premium cuts of meat, free from artificial ingredients, fillers, and unnecessary preservatives.
  • Local Production: We believe in freshness and supporting our local community. Our sausages and meatballs are proudly made in Malaysia.
  • Unique Flavor Profiles: We combine classic European sausage recipes with a touch of Malaysian flair, offering a delicious and familiar taste with a unique twist.
  • Committed to Sustainability: Whenever possible, we source our ingredients from ethical and sustainable farms.
  • Family-Focused: We understand the importance of family meals. Our products are easy to prepare and perfect for creating delicious and satisfying meals for the whole family.

By focusing on quality, freshness, and a touch of Malaysian inspiration, we believe Abraham’s Sausages & Meats offer a truly special experience.

Are your products free from preservatives and artificial ingredients?

Absolutely! We are committed to providing you with the highest quality and healthiest options possible. This means our Abraham’s Sausages & Meats products are:

  • Free from artificial ingredients: We avoid any artificial flavors, colors, or preservatives in our products.
  • Made with real ingredients: We use only premium cuts of meat, natural spices, and herbs to create delicious and authentic flavors.

We believe in letting the quality of our ingredients speak for itself! This not only ensures a better taste but may also be beneficial for those with dietary restrictions or preferences for natural foods.

Do you offer any gluten-free or low-carb options?

Yes, we do offer some options that cater to specific dietary needs!

  • Gluten-Free: We understand the importance of catering to various dietary needs. While not all our products are gluten-free, we do offer a selection of sausages and meatballs that are specifically formulated to be gluten-free. Be sure to look for the “gluten-free” label on the product description or packaging when browsing our selection.

  • Low-Carb: While we prioritize flavor and quality, we also offer options that are keto friendly or low carbs. We recommend checking the nutritional information on each product page to see the carb content and choose the option that best suits your needs.

Here are some additional tips for finding gluten-free or low-carb options:

  • Look for keywords like “gluten-free” or “low-carb” in the product descriptions to easily identify options that meet your needs.
  • Contact our customer service team if you have any questions or need specific recommendations.

We’re committed to offering a variety of delicious sausages and meatballs that everyone can enjoy!

What kind of meat do you use in your sausages and meatballs?

We use high-quality, fresh meat to ensure the deliciousness of our sausages and meatballs! The specific type of meat can vary depending on the product, but here’s a breakdown:

  • Classic Pork Sausages & Meatballs: Made with premium pork shoulder cuts, offering a juicy and flavorful experience.
  • Gourmet Options: We also offer some specialty sausages and meatballs featuring other meats, such as:
    • Chicken
    • Beef (Coming Soon)
    • Lamb (Coming Soon)

No matter the type of meat, we prioritize quality and freshness. We source our meat responsibly and ensure it meets our strict standards.

Here are some additional tips:

  • Look for specific details about the type of meat used on each product page.
  • If you have any allergies or preferences regarding the type of meat, feel free to contact our customer service team for further information.
Do your products contain any nitrates or nitrites?

We are committed to using natural ingredients and preserving methods! Our Abraham’s Sausages & Meats products are free from nitrates and nitrites.

Instead, we rely on a freezing process to ensure freshness and safety of our products. This allows us to maintain the quality and taste of our sausages and meatballs without resorting to artificial preservatives.

Here are some benefits of our nitrate and nitrite-free approach:

  • Natural Ingredients: You can feel confident knowing you’re consuming products made with only the best ingredients.
  • Freshness: Freezing helps us lock in the flavor and quality of our meat, resulting in a delicious and satisfying experience.
  • Transparency: We believe in clear labeling and offering you informed choices about the food you eat.

While freezing is an effective way to preserve our products, it’s important to follow proper storage and handling recommendations. Make sure to check our storage instructions on the packaging or website to ensure optimal quality and safety.

Preparation & Storage

How long can I store your sausages and meatballs?

We prioritize freshness to ensure you enjoy the best possible flavor and quality! Here’s a guide for storing your Abraham’s Sausages & Meats:

  • Our sausages and other products can be stored in your freezer for up to 6 months. This timeframe ensures optimal quality and taste. To prevent contamination, we recommend storing them in original packaging or transferring them to airtight containers or freezer bags.

Here are some additional storage tips:

  • Maintain a constant freezing temperature: Avoid fluctuating temperatures in your freezer, as this can affect quality.
  • Store in airtight containers: Once opened, transfer sausages and meatballs to airtight containers or resealable freezer bags to prevent freezer burn and maintain freshness.
  • Label with the date: Labeling your frozen packages with the purchase or freezing date helps you keep track of how long they’ve been stored.

Following these storage guidelines will ensure you enjoy the delicious flavor and quality of Abraham’s Sausages & Meats at their peak!

How do I thaw your sausages and meatballs?

We recommend thawing your sausages and meatballs safely to ensure optimal texture and flavor! Here are two effective methods:

  • Thawing in the Refrigerator: This is the preferred method for even thawing and maintaining moisture.

    • Simply transfer your frozen sausages or meatballs from the freezer to the refrigerator a few hours before cooking. The exact thawing time will depend on the quantity, but typically, sausages and meatballs thaw within 4-6 hours in the refrigerator.
  • Thawing with Cold Water (Faster Method): This is a quicker alternative for when you’re short on time.

    • Place your frozen sausages or meatballs in a leak-proof plastic bag, ensuring no water can enter.
    • Submerge the sealed bag completely in cold tap water.
    • Change the water every 30 minutes to maintain a cold temperature.
    • This method typically thaws sausages and meatballs within 1-2 hours per pound.

Important Reminders:

  • Never thaw sausages or meatballs at room temperature. This can promote bacterial growth and compromise safety.

Here are some additional tips:

  • Plan ahead: If you know you’ll be using sausages or meatballs, transfer them from the freezer to the refrigerator the night before to ensure they thaw completely.
  • Check for thawing progress: Give your sausages or meatballs a gentle squeeze periodically to check the thawing progress. Once they are flexible but still slightly cold in the center, they are ready to cook.

By following these simple methods, you can safely thaw your Abraham’s Sausages & Meats for delicious and flavorful meals!

How do I cook your sausages and meatballs?

Abraham’s Sausages & Meats are versatile and easy to cook! Here are some basic methods to get you started:

Cooking Methods:

  • Pan-frying: Heat a pan with a drizzle of oil over low-medium heat. Add your sausages or meatballs and cook, turning occasionally, until browned and cooked through (internal temperature reaching 145°F/63°C  for safety).
  • Baking: Preheat your oven to the temperature 180°C. Arrange sausages or meatballs on a baking sheet and cook for 20-25 minutes, or until golden brown and cooked through.
  • Grilling: For a smoky flavor, preheat your grill to medium heat. Rub cooking oil on the sausage surfaces, grill your sausages or meatballs, turning occasionally, until cooked through.

Additional Tips:

  • Check for specific instructions: While these methods are a good starting point, always refer to the packaging for any specific cooking instructions for a particular product.
  • Internal Temperature: The most reliable way to ensure your sausages and meatballs are cooked through is to use a meat thermometer. The internal temperature should reach 145°F/63°C for safety.
  • Don’t overcrowd the pan: When pan-frying, avoid overcrowding the pan, as this can prevent even browning and cooking.

With these basic tips, you can easily cook delicious and satisfying meals with Abraham’s Sausages & Meats!

For further inspiration, you can also explore our website for recipe ideas featuring creative ways to use our products.

Can I use your sausages and meatballs in other dishes besides breakfast?

Absolutely! Abraham’s Sausages & Meats are incredibly versatile and can be enjoyed in a variety of dishes beyond breakfast. Here are some ideas to get you started:

  • Lunch & Dinner Inspiration:

    • Hearty Pasta Dishes: Elevate your pasta night by adding sliced or crumbled sausages to your favorite tomato sauce, creamy Alfredo, or a veggie-packed primavera. Meatballs can also be simmered in marinara sauce for a classic spaghetti and meatballs dish.
    • Savory Salads: Diced sausages or chopped meatballs add a delicious protein boost to salads. Pair them with leafy greens, roasted vegetables, cheeses, and a light vinaigrette for a satisfying lunch or side dish.
    • Sheet Pan Dinners: Toss together sausages or meatballs with vegetables like potatoes, peppers, onions, and broccoli. Season with herbs and spices, then roast on a sheet pan for a simple and flavorful meal.
    • Soups & Stews: Hearty sausages or meatballs add depth and richness to soups and stews. They pair perfectly with beans, lentils, vegetables, and your favorite broths.
    • Appetizers: Sausages can be grilled, roasted, or pan-fried for a delicious appetizer. Serve them whole or sliced with dipping sauces like mustard, ketchup, or bbq sauce.
  • Beyond the Obvious:

    • Pizza Toppings: Take your homemade pizzas to the next level with crumbled sausage or chopped meatballs as toppings.
    • Stuffed Vegetables: Stuff peppers, zucchini, or mushrooms with a mixture of cooked sausage or meatballs, rice, and your favorite seasonings for a creative and flavorful main course.

We encourage you to get creative and explore different ways to incorporate Abraham’s Sausages & Meats into your favorite recipes! Our website may also offer recipe inspiration featuring unique and delicious dishes using our products.

Customer Service & Returns

How can I contact customer service?

We’re here to help! If you have any questions or require assistance, you can contact our friendly customer service team through the following methods:

  • Website Chat: A convenient option for immediate assistance is our website chat tool. Look for the chat icon located on the bottom left corner of the website and click to connect with a live representative during our operating hours. “Monday-Friday, 9:00 AM to 5:00 PM (GMT+8)”].

For additional options, you can also:

We appreciate your understanding and look forward to assisting you!

How can I contact customer service?

At Abraham’s Sausages & Meats, we want you to be completely satisfied with your purchase. However, due to the perishable nature of our products, we have a few specific guidelines for returns:

  • Undelivered or Damaged Orders: If your order arrives damaged or incomplete, please contact us immediately within 1 day of delivery. We’ll be happy to arrange for a replacement or full refund, depending on your preference. Please note that we may request photos as verification of damage.
  • Incorrect Items: If you receive an incorrect item, please contact us within 1 day of delivery. We’ll arrange for the correct item to be shipped to you as soon as possible and retrieve the incorrect item at no additional cost.
  • Return Requests: Due to the perishable nature of our products, we generally do not accept returns for unwanted items or a change of mind.

Here are some additional details to keep in mind:

  • Refunds: All approved refunds will be issued to the original payment method used for the purchase. Please allow 5 business days for the refund to reflect in your account.
  • Contact Information: To initiate a return request or report an issue with your order, please contact our customer service team through website chat or email to info.absmeatsandco@gmail.com.

We recommend carefully reviewing your order before checkout and ensuring you’ve selected the correct items. If you have any questions about our products or have specific dietary needs, please don’t hesitate to contact us before placing your order.

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